The owner of Ductless Plus HVAC Systems in Centennial, Colorado, predicted 2017 would be a pivotal year for his business. After 35 years in the industry, he became fascinated with ductless mini-split systems and decided to specialize in all-electric, all-climate heat pumps. Today, his business is thriving, with nearly zero service calls due to the ease of maintenance. He attributes this success to simplifying his services and becoming a niche specialist. By focusing on one type of product, his team can become experts and carry fewer tools and parts.
The owner recommends that HVAC contractors streamline their efforts and specialize in one area, rather than trying to master multiple systems. He cites the benefits of all-climate heat pumps, including no need for additional infrastructure and easy maintenance. His team’s philosophy is to do whatever it takes to meet customers’ needs, including aesthetics. By providing customized solutions, such as ductless mini-split systems, they can win business and leave customers satisfied. The owner’s experience has shown that specializing in all-climate heat pumps has made his business more effective and profitable.